SHIPPING 

Shipping Policy

After leaving our facility, average arrival time for the free shipping method is 3-4 business days

- If you order multiple items, you may receive separate shipments for separate items with no additional shipping charges to the customer. We reserve the right to partially ship products in your order, 5% or less of our shipments require partial shipping

- Please Note: Orders valued above $300 (before any discounts) are automatically upgraded to be shipped requiring a signature confirmation; make sure that you use a valid Unites States Postal Service address where a signature can be attained upon delivery. EXCUSEMYSKINCARE reserves the right to require a signature upon delivery at our discretion in certain instances.

- When upgrading to priority shipping, the estimated time of arrival does not include the processing time of the order. Once the package leaves our warehouse it will arrive to you within 2 - 3 business days.

- Upgrade charge for Priority Shipping is $6.95 to USA only

- Priority Upgraded shipments are moved to the front of the shipping line

- Priority Upgraded shipments does not mean USPS priority, it is at our discretion which shipping service to use to ensure your package arrives within 1-3 business days.

- After leaving our facility, typical arrival time for the priority shipping method is 1-3 business days via United States Postal Service priority mail or first class mail

- If you order multiple items, you may receive separate shipments for separate items with no additional shipping charges to the customer. We reserve the right to partially ship products in your order, 5% or less of our shipments require partial shipping

Why do some products ship faster, and some ship slower?

- When the manufacturer has no backorder on the product; meaning no production hold ups from the manufacturer exist, the product will ship as soon as possible.

- Notification: You will be notified via email if there is a delay on your order. Please ensure to check your spam folder (just in case) and also make sure to provide a valid email address

- Only 10% of our orders have a slight backorder, in which we always notify you (the customer) via email within 1-3 business days.

- Organic: Some of the products we sell are USDA organic, and have a limited shelf life. For these product lines we must order in smaller amounts and place orders more frequently to guarantee freshness, which sometimes results in an extra waiting period.

- Post Office Delay: The post office loses the package, delivers to the wrong address, or just takes their time! Currently we have a 98.6% deliverability success rate.

Correcting a Problem with Your Shipping Address

If you place an order and realize at a later time that you need to change the shipping address, please contact us AS SOON AS POSSIBLE. During business hours please call us and after business hours please email us. Please remember that our goal is to send each shipment as soon as possible and unfortunately, we are unable to change an address after a package has been shipped.

© 2020 by EXCUSEMYSKINCARE

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